IT Support Request – Appointment Required

To ensure fast and efficient service, all IT support requests require an appointment.

🔹 Why book an appointment?

• We schedule interventions based on urgency and technician availability.
• It allows us to better understand your issue before the intervention.
• You receive structured support tailored to your needs.

📅 How to book an appointment?

1. Fill out the support request form with details about your issue.
2. Select an available time slot for the intervention.
3. Receive confirmation of your appointment along with any necessary instructions.

⚠️ Emergency? If your issue is critical (e.g., server failure, cyberattack, network outage), please select "emergency" in the form, and a technician will contact you as soon as possible.

Critical IT Issues Requiring Urgent Support Requests

1. Server & Network Failures

• Complete server crash affecting business operations.
• Network outage preventing employees from accessing internal resources.
• Firewall failure exposing the company to security threats.
• VPN failure preventing remote employees from working.
• Domain Controller failure causing authentication issues.
• DNS/DHCP failure disrupting network connectivity.

2. Cybersecurity Threats

• Suspected ransomware attack encrypting company data.
• Mass phishing attack targeting multiple employees.
• Unauthorized access detected in critical systems.
• Data breach or exfiltration of sensitive information.
• Antivirus or endpoint protection failure leaving systems vulnerable.

3. Cloud & Email Issues

• Microsoft 365/Exchange Online email outage affecting communication.
• Google Workspace email failure preventing email delivery.
• Critical file synchronization issues with OneDrive/Google Drive/SharePoint.
• Cloud service downtime affecting business operations.

4. Hardware Failures

• Business-critical workstation or server failure.
• Storage system failure leading to data inaccessibility.
• Primary network switch or router failure disrupting network traffic.
• VoIP phone system outage preventing external and internal calls.

5. Backup & Disaster Recovery Issues

• Backup system failure leading to missing or incomplete backups.
• Failed disaster recovery test indicating backup corruption.
• Immediate data recovery needed due to accidental deletion or corruption.

6. Application & Software Failures

• ERP/CRM system failure impacting business transactions.
• Critical database corruption or inaccessibility.
• Company website or customer portal outage.
• Software licensing issues preventing system access.

7. Remote Work & Collaboration Issues

• Microsoft Teams or Zoom outage disrupting business meetings.
• Remote Desktop or Virtual Desktop Infrastructure (VDI) failure.
• Cloud-based productivity tools inaccessible.

8. Compliance & Regulatory Risks

• Failure to meet IT security compliance requirements (e.g., GDPR, HIPAA).
• Audit failure due to security misconfiguration.

Managed IT Services - $14 per User or Device per Month

We offer comprehensive managed IT services for businesses at a cost of $14 per user or per device per month. This fixed monthly fee ensures proactive management, security, and support for your IT infrastructure, reducing downtime and unexpected costs.

Primary Objective:
IROUTENETWORKS 365 Endpoint is designed to manage, secure, and back up all the devices (endpoints) across your IT infrastructure. It targets IT teams and Managed Service Providers (MSPs) who want to centralize endpoint monitoring and maintenance through a unified interface.

Key Features:

• Remote Monitoring & Management (RMM):
  • Provides centralized oversight of thousands of endpoints through real‑time monitoring.
  • Enables efficient troubleshooting, updates, and maintenance from a single dashboard.
• Task Automation:
  • Includes built-in automations for patch management, system health checks, software deployments, and more.
  • Reduces manual tasks, minimizes errors, and boosts overall efficiency.
• Enhanced Security Capabilities:
  • Integrates advanced security features such as Endpoint Detection and Response (EDR), ransomware detection, and next-generation antivirus.
  • Offers real‑time threat detection and automated responses to address potential vulnerabilities.
• Backup & Recovery (Optional):
  • Delivers regular, automated backups for endpoints.
  • Ensures rapid data recovery in the event of hardware failure, data corruption, or cyberattacks.

Benefits:

• Centralized IT Management:
  • Simplifies the day-to-day management of diverse endpoints, reducing the need for multiple tools.
• Cost Optimization:
  • By consolidating multiple functions into one solution, organizations can reduce costs (up to 70–75% savings compared to a multi-tool approach).
• Seamless Integration:
  • Works effortlessly with other modules in the IROUTENETWORKS IT Complete platform (such as Datto RMM, IROUTENETWORKS VSA, etc.), allowing you to extend and enhance your IT workflows.

IROUTENETWORKS 365 User

Primary Objective:
IROUTENETWORKS 365 User focuses on protecting the end users—the typically vulnerable human element of cybersecurity—by offering an all-in-one solution designed to prevent, respond to, and recover from user-targeted threats.

Key Features:

• Threat Prevention:
  • Anti-Phishing & Email Security: Uses advanced AI-driven solutions to filter and block malicious emails (phishing, spear-phishing, business email compromise, etc.).
  • User Awareness Training & Testing: Provides comprehensive training programs and simulated phishing tests (via BullPhish ID) to educate users and reduce susceptibility.
• Proactive Monitoring:
  • Dark Web Monitoring: Continuously scans the dark web for compromised credentials or sensitive data leaks, alerting you before attackers can exploit them.
• Incident Response & Recovery:
  • Real-Time Alerts & Automated Account Locking: Automatically detects anomalies in SaaS environments (such as in Microsoft 365 or Google Workspace) and initiates protective actions.
  • Integrated SaaS Backup: Ensures rapid recovery of critical data in cloud applications, minimizing downtime and preventing data loss.

Benefits:

• Improved User Security:
  • Empowers users through training and proactive security measures, transforming them into the first line of defense against cyber threats.
• Rapid Incident Response:
  • Automated alerts and quick-lock mechanisms help reduce the impact of security incidents by ensuring a swift response.
• Holistic Integration:
  • Seamlessly integrates with other IROUTENETWORKS solutions (e.g., Graphus for email security or Spanning for SaaS backup) to offer comprehensive protection and simplified management of user-related risks.

Who Should Subscribe to This Plan?

Our $14 per user/device per month plan is ideal for:
Small and medium businesses looking for reliable monitoring
Companies that need secure and efficient IT management.
Organizations that rely on cloud services (Microsoft 365, Google Workspace, etc.).
Businesses wanting to reduce IT downtime and security risks.

Pricing Example for Our Managed IT Services

We offer flexible managed IT services tailored to your business needs.

1️⃣ Small Business (10 Users, 10 Devices)

🔹 Monthly Managed Services (MSP) Cost:

• User management (10 x $14) = $140
• Device management (10 x $14) = $140
• Total monthly management cost = $280

🔹 40-Hour Support Bank (One-Time Payment):

• $5,999 (prepaid) to guarantee technician availability
• Allows remote troubleshooting by appointment for individual issues.

🔹 Total for the first month with the support bank: $6,279
🔹 Recurring monthly cost after the first month: $280

2️⃣ Medium Business (20 Users, 25 Devices)

🔹 Monthly Managed Services (MSP) Cost:

• User management (20 x $14) = $280
• Device management (25 x $14) = $350
• Total monthly management cost = $630

🔹 40-Hour Support Bank (One-Time Payment):

• $5,999 (prepaid) to guarantee technician availability
• Allows remote troubleshooting by appointment for individual issues.

🔹 Total for the first month with the support bank: $6,629
🔹 Recurring monthly cost after the first month: $630

Why Choose Our Managed Services?

✅ Predictable pricing – No surprises, you know exactly what you're paying each month.
✅ Proactive support – We monitor and maintain your IT infrastructure to prevent issues.
✅ Enhanced security – Advanced protection against cyber threats, managed antivirus, and automatic updates.
✅ Priority access to support – A prepaid support bank ensures quick access to technicians when needed.

💡 Need a customized solution? Contact us for a personalized evaluation.